Our Process
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Give us a call, or contact us. We have developed a winning strategy for delivering the latest technology and the best experience. With our wide selection of services, we strive to be your one-stop for everything IT. If you're a small business who needs a better web presence or a larger organization who needs some help developing a strategic technology plan for the future growth, we have your back. With our experience, there isn't much that you can throw our way that we can't tackle. We service a large section of the California central valley, including: Modesto, Ceres, Turlock, Livingston, Atwater, Merced, Chowchilla, Madera, Newman, Gustine, and everywhere in between.

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Managed IT Services

As a Managed Services Provider (MSP), we manage and support your network and infrastructure to help ensure reliable operation.
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Website Development

Looking for a way to differentiate yourself from the crowd? We can help. We provide the website designhostingemail setup and management.

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The Virtual Information Technology Officer service provides your organization with the strategic insight it needs to leverage technology for your business.

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Digital Graphics

A new logo, graphic for marketing, or a corporate branding overhaul, we got you covered with our graphics design service.

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Video Services

A new YouTube video for your organization? Promotional videos to training and advertising, we can help you produce gorgeous video. 

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Network Security

Keep your private data private. We probe your network and identify vulnerabilities before the bad guys do. Keep your infrastructure safe.

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1. Identifying Outstanding Problems

The first step in the process is identifying any immediate issues or challenges. This is the point where we uncover any ongoing performance issues or downtime triggers. This step is entirely focused around the client's needs or encountered problems. We may take a cursory look at the infrastructure, but we like to keep the client's primary complaints a top priority. These specific problems are given high priority in our Action Plan.

2. Analyzing the Current Environment

This is where we bring in equipment and start surveying the infrastructure. We set up various pieces of technology to properly map out the environment and gain a high level overview of the layout. This is the stage where workstations and servers are located and identified. We document every piece of technology and build profiles around each of the discovered assets. Problems encountered in this stage are also rolled into a prioritized list of issues for the Action Plan.

3. Developing an Action Plan

From the information gathered from steps 1 and 2, we develop an Action Plan. This is the plan to resolve current client initial requests, and discovered issues. We'll propose process and procedure changes, new policies, and additional information that can be adopted by the client. Once approved, it becomes our working document for stage 5.

4. Onboarding

Our software is deployed across the entire network, and this is where performance and security data starts the collection and transport process. We set up and configure our remote access (For remote support whenever it is required). Antivirus and backup software gets installed, if the client opts for those services. We also register the new client with our ticketing system and provide training on how to submit tickets and reach out for support. 

5. Implementation of Action Plan

We start progress on the Action Plan. The highest priority items are tackled first. The Action Plan can be a short-term or a long-term plan, depending on the severity of issues discovered, but generally a good chunk of these are resolved immediately after onboarding. Any larger issues are issued milestones and they become projects that are tracked over time. If new hardware is required, this is the point where we deliver the needed hardware and get everything set up. 

6. Establishing a Technology Roadmap

This is where we look out over a longer time frame. This is where we coordinate with out client to define future technology goals and requirements. Training, new systems, server installations, and other goals are set. This roadmap also provides follow-up reports at set dates to follow up on milestones. Any larger projects that have overflowed from the Action Plan may be added to the roadmap if they are of substantial size.

7. Continual Monitoring and Support

This is the stage where we transition into more of a project, support, and preemptive support posture. This is the ongoing day-to-day support operations. We receive real time notifications from your infrastructure, and we continually monitor and maintain those assets. From here we send off reports at a regular timeframe to our Point(s) of Contact and focus on tackling tickets that get submitted. When we aren't working on tickets, we're working on the systems in the background, making sure they're functioning properly and ensuring a smooth and high quality experience for you and your end-users.

Provide a robust and world-class portfolio of technology services and maintaining industry-leading customer satisfaction.

  • Portfolio of Technology Services

    Finding the right company to provide technology services can be a challenge. Vetting those companies to find the best fit for your company can be even harder. We try to tackle this by offering a wide range of useful services to our clients. At the very least, it offers our clients options and flexibility. We use industry-leading professional tools to deliver the highest quality results. 
  • Customer Satisfaction

    A company lives and dies by word of mouth. From launch, we decided we wanted to rely heavily on customer satisfaction and organic growth to drive our business success. Keeping our client base happy increases our word of mouth referrals, and establishes a strong relationship with those referrals. We believe that business success is achieved through customer satisfaction and a vibrant company culture, and we hope it shows.
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